Delivery and returns
We charge a flat shipping fee of CHF 3for all orders under CHF 75. All orders over CHF 75 incur no shipping charge. All orders are sent via SwissPost A Post.
If you place your order by 15p.m. Monday to Saturday, we will prepare and ship your order by A Post on the same day. You should receive the package the next day.
For orders placed after 15:00 p.m. Monday to Saturday, we will prepare your order by Post A on the following day and send it out. You should receive your package within two working days (according to the delivery schedule of the Swiss Post).
Yes, we deliver to Germany, France, Austria, Liechtenstein and Italy. We charge a flat shipping fee of CHF 3 for all orders below CHF 75. All orders over CHF 75 are free of charge. All orders are sent via SwissPost Post A.
If a product is defective, you have 60 days to return the product. As soon as we have received the item, you will be reimbursed the full amount. Please send an email to email@example.com clearly communicating the problem with your product and we will provide you with the return address.
We only collect the absolutely necessary data and use it in the context of order processing and for our own bookkeeping. We only collect your email address, address and phone number to ensure that your order, delivery and experience with us goes smoothly and that you can enjoy your products. All personal data will be treated confidentially and will not be passed on to third parties.
If you have any questions about our products or guidelines, send us an email to firstname.lastname@example.org or send a text to +41775220968. We will try to answer as soon as possible.